Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Email is the only channel we run, and the fastest replies come from messages that name the casino, the offer and the date you saw it. Our focus is free spins casinos not on GamStop, so questions about spin counts, wagering requirements, expiry windows and withdrawal caps are the ones we can help with most usefully.

One thing to make clear before anything else: we are a research and comparison publisher, not a casino, not an agent for any operator and not a regulator. We cannot open, close, unlock or fund an account, cannot release a withdrawal and cannot overturn a decision an operator has made. What we can do is explain how a term normally works, tell you what the published conditions said when we last checked, and point you at the right complaints route.

How to email us

Write to [email protected]. We aim to reply within two working days, Monday to Friday, UK time. Busy weeks and bank holidays can stretch that.

Include as much of this as applies:

1. The casino name as it appears on our site — Betmica, Kikibet, Betninja or another from our lists.
2. The exact offer wording you are asking about, copied rather than paraphrased.
3. The date you saw it, in UK format (for example 23/09/2026).
4. Your country of residence, and whether your account is held in GBP or another currency.
5. A screenshot or the URL of the terms page, if you have it.

Please do not send us passwords, full card numbers, copies of your passport or driving licence, or bank statements. We never need them, and we do not want them sitting in an inbox. If you have already emailed an operator those documents, that is between you and them.

What we can help with, and what we cannot

Enquiry	Can we help?
How wagering requirements on a free spins offer are calculated	Yes — we explain the mechanics and the usual variations
Whether a listed offer still matches what the casino publishes	Yes — we will re-check and correct the page if it has moved
Correcting a factual error in our content	Yes, and we welcome it
Releasing a held withdrawal or completing identity checks	No — only the operator can do that
Removing or reversing a GamStop registration	No — GamStop controls its own scheme and exclusion periods
Legal, tax or financial advice	No — speak to a qualified adviser
Partnership, advertising and media enquiries	Yes — outline the proposal in your first email

How we make money, and why it does not change the order

Some links on this site are commercial. If you follow one and open an account, we may be paid a commission by the operator. You pay nothing extra, and the payment is not a discount, a credit or a better bonus for you.

Ranking is decided editorially. A commercial arrangement does not buy a position, a rating or a favourable line in a review, and there is no rate card for moving up a list. If you think a page reads as though it were bought rather than researched, say so in an email and quote the sentence — that is exactly the kind of message worth sending. Our editorial ratings, including the ones shown on the cards above, are our own judgements. They are not customer review scores and they are not measured outcomes.

Questions about the free spins offers we list

Most reader email lands here, so it is worth setting out how we handle three of the offers people ask about most. The figures below are the advertised headline terms as published by each operator; promotions change without notice, so treat the casino's own terms page as the authority and tell us if it no longer matches.

Betmica — the biggest advertised spin count on our list

Betmica sits at the top of our table because its headline package is the largest we currently list: a welcome offer of 570% up to £5,700 plus 270 free spins. It is on this page because it is also the offer we get asked about most, and the questions are nearly always the same — how the spins are released and what they are worth. Large packages of this kind are normally staged across several deposits rather than handed over at once, and spins usually arrive in daily tranches on named slots at a fixed stake per spin. Read the published terms for the qualifying deposit, the wagering multiplier, the maximum bet allowed while a bonus is active and the expiry date on each tranche.

The limitation is the flip side of the headline: a percentage that size only pays out in full on a very large deposit, and free spin winnings are frequently capped and subject to wagering before they can be withdrawn. Judge it on the cap and the wagering, not the number in the banner.

Kikibet — a spin-heavy alternative

Kikibet earns its place for readers who care about the spins more than the match percentage: 350% up to 5,555 £ and 300 free spins is the highest advertised spin count in our top three. If the spins are the point for you, the questions to ask are which titles they are locked to, the stake per spin and how many days you have to use them.

Its limitation is that a lower match percentage than Betmica's means a smaller cash bonus on the same deposit, and the sheer spin count tells you nothing about the value per spin. A hundred spins at a low fixed stake can be worth less than a handful at a higher one.

Betninja — a flat, easier-to-read offer

Betninja is here because its offer is stated in plain pounds — £1,000 bonus and 100 free spins to all new players — which makes it far simpler to compare than a stacked percentage package. Readers new to bonus terms often find this structure easier to check: one figure, one spin count, one set of conditions.

The trade-off is scale. Both the bonus ceiling and the spin allocation are smaller than the packages above it, and "all new players" still means the usual eligibility rules apply — minimum deposit, excluded payment methods in some cases, and wagering before withdrawal.

Other operators we list, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, are covered on our ranked list of casinos not on GamStop. Note that several advertise in euros or dollars rather than pounds — WinnerIsland, Smash Casino, Nightluck, Rivo and CoinPoker among them — which matters for the money questions below.

Money questions we can answer by email

There is no charge for reading this site or for using our comparisons. The cost sits entirely with the casino you choose, and it is worth asking us about before you deposit rather than after.

• Minimum deposits — these set the real entry price of a free spins offer. A 300-spin package is irrelevant if the qualifying deposit is beyond what you intend to spend.
• Payment methods — UK readers typically look at debit cards, bank transfer, e-wallets, prepaid vouchers such as Paysafecard and, at some sites, cryptocurrency. Availability differs by operator and changes; PayPal in particular is not something to assume. Ask us what an operator currently publishes, or check its own cashier page before depositing.
• Payment fees and currency conversion — where an account is denominated in euros or dollars rather than GBP, your bank or card issuer may apply a conversion charge on the way in and again on the way out. That cost is invisible in the bonus headline.
• Withdrawal times and limits — processing windows are advertised, not guaranteed, and daily, weekly or monthly caps can matter more than speed. Bonus and free spin winnings often carry their own separate cashout limit.
• Verification — expect identity checks (KYC) and, on larger sums, source-of-funds questions. Sending clear documents early is the single most effective way to avoid a delayed payout. We cannot verify you ourselves.

If you have a dispute with an operator

Email us by all means — it helps us keep our pages honest — but start with the casino. A workable sequence:

1. Raise it in writing with the operator's support team and keep the ticket reference.
2. Escalate through its formal complaints procedure if the first answer does not resolve it.
3. Check the terms for a named alternative dispute resolution body or the licensing authority, and use whichever route the licence provides.
4. Keep dated copies of the terms as they stood when you accepted the offer.

Where an operator is licensed outside Great Britain, the protections and complaint routes are those of that jurisdiction, not the UK Gambling Commission's. That is the most important practical consequence of playing at a site not on GamStop, and it is worth understanding before you deposit rather than during a dispute.

What we cover besides casino games

Our writing spans slots, progressive jackpots and live dealer tables — blackjack, roulette and baccarat — along with software providers, RTP and volatility, and how mobile play differs from desktop. Several of the operators we list also run a sportsbook alongside the casino, which behaves quite differently: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds (commonly expressed as 1.50 or higher) instead of wagering multipliers. Many run a shared wallet across both, so a casino bonus may restrict sports betting while it is active. If a sportsbook question is what brought you here, say so in the subject line.

Who this site is for

Adults aged 18 and over. If you are registered with GAMSTOP, that registration was a decision you made to stop gambling, and it runs for your chosen exclusion period of six months, one year or five years. Nothing on this site can shorten it, and we will not help anyone try. GAMSTOP applies to operators licensed in Great Britain; sites licensed elsewhere sit outside it, which is precisely why the self-exclusion you set can be undermined by them.

If the reason you are contacting us is that gambling has become a problem, please contact GamCare on the National Gambling Helpline, 0808 8020 133, free and open 24 hours a day, or use the live chat on the GamCare website. Deposit and loss limits, account self-exclusion and blocking software on your devices are all practical steps worth taking. Gambling is entertainment that costs money; it is not income and it will not fix a financial shortfall.

Corrections and how we check things

Our assessments are desk-based. We review operator terms, licensing information and published offer conditions, and we compare them against each other. We do not deposit, play or withdraw, and we make no claim to have tested anything. Where a fact is unconfirmed, we say so rather than filling the gap.

The pages carry a fact-check date — this one was last checked on 23/09/2026 by Bláthnaid Rooney — so you can see how fresh the figures are. Bonus terms move faster than any publishing schedule, so if you find a discrepancy, send the wording you saw and the date. Corrections get priority over every other kind of message.

Choosing where to send your message

If the question is about how a free spins offer works in principle, ask us. If it is about your specific account, money or verification, the operator's support team is the only place it can be resolved, and our page on the best non GamStop casinos notes what each publishes. When you are ready, email [email protected] with the casino name in the subject line — that alone usually saves a round trip.